CONTACT
Contact Us
Bilingual consultants reply 1-on-1 — formal proposal and quote within 48 hours.
Send an enquiry, get a tailored proposal
Tell us your market, group size and budget — we will prepare a full programme. English contracts and VAT invoices supported.
FAQ
Frequently Asked Questions
Pricing, certification, contracts, visas, payment, logistics and after-sales — answered.
Is XIANRUAN a factory, a trading company or a DMC?
We are all three with one clear role: brand operator and standard-setter. On services we run our own operations centre and fleet while integrating 100+ certified lodges, restaurants, farms and study bases under unified dispatch. On goods we own the mugwort plantation and processing workshop for OEM export. Every delivery is contracted, settled and warranted by XIANRUAN.
What are your minimum group sizes and MOQs?
Services: inbound FIT from 2 pax, wellness day tour from 10, team building from 20, study tours from 20. Goods: specialty gift boxes from 50 (OEM 500), mugwort sets from 100 (OEM 1,000). Below minimum we handle it as a private departure or sample order.
What does the quote include and how long is it valid?
Quotes itemise lodging grade, meal standard, vehicle class, entries, guide language, insurance limits and service fees; personal spending and optional items are excluded. Standard validity is 14 days; for peak season (Apr–May, Sep–Nov) lock pricing 21 days ahead. No increases after signing.
Can you sign English contracts and issue invoices?
Yes. We issue bilingual service agreements and both general and special VAT invoices, with monthly settlement for corporate accounts. The operating entity is Shenzhen Leijun Technology Co., Ltd., settling via corporate bank account — audit-ready for procurement.
Which payment methods do you accept? Can we settle in USD?
We accept corporate T/T, Stripe, PayPal and Alipay global collection, in CNY or USD. First engagements usually require a 30% deposit with the balance settled before departure or shipment; annual framework clients may apply for monthly settlement.
What are your booking lead times and delivery times?
Day tours need 3 days, multi-day wellness and team building 7–15 days, large MICE ideally 30 days. Goods: stock ships in 3–5 days, OEM bulk in 15–20 days. Peak-season room and vehicle allocations should be locked early.